Client’s Charter

Client’s Charter2018-03-12T20:42:46+00:00
We promise to provide services in a professional, safe, friendly, caring and quality way.

  1. Our priority will be given to critical and semi-critical cases in the Emergency and Trauma Department with waiting time as follows:
    • All critical cases (Red Zone) will be treated immediately
    • All cases of semi-critical (Yellow Zone) will be treated within 30 minutes
    • Other cases (Green Zone) will be seen in prior to patient’s condition.
  2. Outpatient and specialist clinics services will be by rotation and/or condition of the patient. Preference will be given to children, pregnant women, senior citizens and people with disabilities.
  3. Information about treatment of disease will be informed to patient.
  4. Confidentiality of personal information, disease and treatment given to the patient is assured.
  5. Clean, comfortable and safe facilities and environment are assured.
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